FAQ

TICKETS
Q:  How can I order tickets?
A: There are many ways to order tickets to Proctors events.
1. Online, 24 hours a day at proctors.org
2. Call the Box Office 518-346-6204
3. Visit the Box Office in Proctors Arcade
4. Mail your order to 432 State St. Schenectady, NY 12305
5. Fax us an order at 518-881-1823

Proctors.org is your only official online ticketing source for tickets. More info here.

Q: How do I sign up for an account?
A; Click here for detailed instructions on how to create an account.

Q: How do I print my barcodes?
A: There are several ways to do this. You can print the confirmation screen when you finish your online purchase. You may also log into your web account at anytime and click on my upcoming performance or my previous shopping carts. Either one of these tabs will bring you to your barcodes for your next performance. Print the page and bring it with you to the theatre to be scanned at the door.

Q:  What should I do if I lost my tickets?
A:  Call the Box Office at 518-346-6204. We will reprint them for you and hold them for pick-up. Your lost tickets would then no longer be valid and the reprinted tickets would be the only tickets honored at the theatre doors. There is a reprint fee ($4.00 per ticket, not to exceed $16). Click here for Box Office policies.

Q:  Do you offer refunds for purchased performances?
A:  If a performance takes place, despite adverse weather conditions, Proctors will not issue refunds or exchanges to patrons who do not attend. The only time a refund will be issued is when a performance is canceled.

Q:  Do you offer discount for groups?
A:  Yes! Click here for more information.

Q: What if I purchase a ticket from a website other than proctors.org?
A: Any participation in scalping or selling tickets to anyone other than the purchaser of record is subject to invalidation and confiscation.  

THEATRE

Q:  What time do theatre doors open for a performance?
A:  Door opening time is determined by the show’s producer, but typically open 30 minutes prior to curtain.

Q:  What is the food and drink policy for Mainstage?
A:  Beverages and snacks are available prior to the show and at intermission. Concessions are allowed in the auditorium.

Q:  How are the seats numbered in the Mainstage?
A:  The Right Center section is numbered as follows: 2, 4, 6, etc. The Left Center section is numbered as follows: 1, 3, 5, etc. The Orchestra Center section is numbered as follows: 101, 102, 103, etc. Ushers are available at every aisle to direct you to your seats.

Q:  How does Proctors handle late seating?
A:  Latecomers will not be seated until a suitable break in the performance and may be required, at the request of the show’s producers, to be seated in the rear of the theatre.

SPECIAL NEEDS

Q:  Is your theatre wheelchair accessible?
A:  We have wheelchair accessible seating and restrooms on the orchestra level. Patrons with special needs should notify the Box Office when purchasing tickets.

Q:  Are there any devices to help person(s) with hearing loss?
A:  We offer two options; a hearing loop and a limited number of FM wireless sound receivers available. These headsets are standard walkman headsets; patrons are welcomed to bring their own in lieu of purchasing one.

Q:  Are any of your performances ASL interpreted?
A: ASL interpreted shows are available; call the Box Office at 518.346.6204 for additional information.

Q:  Does your theatre have an elevator?
A:  An elevator is located in the Arcade, across from the box office,  and provides access to the balcony level.

Q: Do you have booster seats?
A: We do have a limited number of booster seats available; however, we encourage you to bring your own for popular family events.

Click here for more information about accessibility and services at Proctors.